1. The company adheres to the principle of “ Survival through quality, reputation through service, prioritizing problem-solving, and customer satisfaction ranks first. ”

2.  Longma Company strictly adheres to the requirements of ISO9001 international quality system and has established a complete quality management system and a nationwide after-sales service network. While providing customers with high-quality products, we also offer satisfactory after-sales service, including product transportation, installation, debugging, technical training, spare parts supply, technical transformation, and other services.

3.  The company has established a comprehensive and efficient after-sales service team to ensure timely and convenient service.

4.  Provide pre-sales services, technical consultation, installation and commissioning, and renovation and maintenance services according to customer requirements.

5. We will conduct regular and irregular user follow ups and provide timely feedback on quality information.

6. Company commitment: When the customer is within the province, we will receive a call from the customer to clarify the issue, provide a response within 12 hours, and guarantee to arrive at the scene within 24 hours; When customers are outside the province, we guarantee to arrive on-site for service within 48 hours until they are satisfied.